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Frequently Asked Questions By Customers

 

What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest.

How do I use Afterpay?

Simply shop online or in-store (where available) and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!
Please note that all items in your shopping bag must be elligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirement to qualify. 

Where can I use Afterpay?

Afterpay can only be applied to purchases made on the retailer website or in-store (where available).


How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What if I can’t pay an Afterpay installment?


If funds are not available or you otherwise do not make
your payment when it is due, late fees may apply. Click
here for complete terms.

Where can I find common questions about payments?


When will my items be delivered if I use Afterpay?

Afterpay orders are delivered as per our standard
shipping time frame after you complete your
order online.
Visit the retailer’s shipping page for more information.


Is there a limit to how much I can spend on a single
transaction?


Yes, transaction value limits apply to purchases made on
the retailer website using Afterpay.


What products are not eligible for purchase using
Afterpay?


Afterpay is not available on purchases of gift cards. If you
are purchasing gift cards along with Afterpay eligible
products, you will need to place two separate orders.


How do I return or exchange an item purchased
using Afterpay?


If you have changed your mind, you can return your
Afterpay purchase in-store or by mail for a refund. Please
check that your return or exchange meets our Return
policy here. Afterpay will be notified of your return and will
process the appropriate refunds. Please do not return
your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay
purchase payment, please contact Afterpay customer
support at info@afterpay.com.


Where can I find out more about Afterpay?


If you would like to know more about Afterpay,
visit the Afterpay website www.afterpay.com for
a comprehensive list of FAQs, terms as well as
Afterpay’s Privacy Policy, which can be found at
www.afterpay.com/privacy-policy.

If you have any questions about your Afterpay account,
please contact Afterpay directly via a web form
found here.